Telephone: 01925 633311

Facsimile: 01925 639900
Email: helpdesk@belfrygroup.co.uk

  Disaster Recovery Solutions 

Claims Investigation and Management

The Belfry Group offer a comprehensive range of services for fire, flood and accidental damage situations, 24 hours a day, throughout the United Kingdom. Our fully manned helpdesk, based at our Warrington head office, utilises sophisticated communications and claims management facilities.  Our helpdesk is staffed 24 hours a day, 7 days a week by dedicated, trained customer service staff.

This service includes:

• Management of each individual claim
• On-going communication with the policyholder and 'instructing parties'
• Claim evaluation
• Central job tracking and progress monitoring
• Central Invoicing
• Provision of management information
• Complaint handling procedure
   

Restoration Solutions

• Complete flood and water damage, restoration of buildings and contents, including water extraction, on/off site drying, sanitising and deodorising
• Complete fire and smoke damage restoration of buildings and contents, including the removal of soot and smoke, sealing of painted surfaces and odour removal
• "Situation in Crisis Management"
• Accidental damage restoration of carpets, curtains, upholstery and furniture
• Carpet repair, maintenance, re-tufting and cleaning
• Upholstery repair, refurbishment and cleaning
• Controlled disposal of waste
• Pack-out and storage service for all house contents
• Laundry and dry-cleaning
• Portable appliance testing
• French polishing
• Hard floor cleaning and maintenance
• Application of fire retardant products
• Carpet dyeing, tinting and colourisation

We are delighted to work in partnership with insurers and loss adjusters to develop our service portfolio to meet their requirements and the needs of their clients.

If you have any specific requirements, please contact a member of our helpdesk on 01925 633311.

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