Belfry Group Limited

Telephone: 01925 633311

Facsimile: 01925 639900
Email: helpdesk@belfrygroup.co.uk

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Contract Management

Belfry are experienced in the field of contract management. We ensure that each of our Clients obtain best value for money by understanding their requirements, accurately specifying the service or product required, competitively tendering the package and objectively scoring the submissions with the Client. The successful company will often be the one who offers to supply the required service at the best price. All service contracts are between Belfry and the supplier. Although the Client is not directly involved in contract management they are kept informed of issues. Some Clients prefer to gauge the performance of Belfry and their suppliers by reviewing help desk reports. A number of reports can be generated to suit the Client's individual requirements. We also actively encourage regular Client meetings to discuss all aspects of our performance. We have a list of preferred suppliers. To qualify for this list each company has demonstrated that they meet our set criteria for health and safety, finances, quality, personnel, purchasing, the environment, insurances, fraud and risk management. We meet service providers on a regular basis to review the services provided. We ensure that any compliments, complaints and health and safety issues are reviewed and measured and, if necessary, corrective actions taken. We also measure other aspects of service delivery - these vary to take account of areas of service delivery that are critical to the Client's business.

Planned Maintenance

Planned maintenance is organised and executed with forethought and control by utilising the application of recorded data. It encompasses condition based maintenance, which is planned and progressed following information received about a system or structure's condition. This information is gleaned from routine or continuous monitoring processes and preventative maintenance. Preventative maintenance is carried out at predetermined intervals or according to prescribed criteria, with the intention of reducing the probability of failure or the performance degradation of a system. Belfry are experienced in all aspects of planned maintenance. We provide advice to Clients responsible for a vast range of assets including more than 1,000 buildings of varying types. We assist the Client to manage their assets effectively by planning maintenance programmes over 10 years and life cycle costs over 25 years. This enables the Client to budget for the replacement of large, expensive items and also significantly reduces the risk of critical plant failure - which could impact the Client's business. Belfry also manage, monitor and audit the services provided by maintenance contractors to ensure that the contract specification is being met, the Client is receiving value for money, and is compliant with all safety and other legislation.

Reactive Maintenance

Reactive maintenance includes breakdown repair, corrective and emergency maintenance. Belfry are able to support a Client's business with the use of a simple, but highly effective help desk system. The system is utilised to process all unplanned maintenance and non-core services. The help desk will also generate reports tailored to meet Client requirements. Typical reports might include the number of requests by priority and type together with the actual response times achieved - set against the agreed response times written into the Client Service Level Agreement (SLA). The SLA document clearly states the requirements and response times requisite to each Client. All staff can contact the help desk using a single telephone number to report building related problems. Each request is recorded, prioritised and then issued to the appropriate person or contractor for action. Urgent work may warrant an immediate response with staff being alerted via the help desk, telephone or pager. Less urgent work is dealt with sequentially. The person allocated the work informs the help desk when completed and the job is only closed then we are certain that the problem has been correctly and effectively rectified.


This page was last updated on	Wednesday, 11 June 2008 13:29